
OCC Probing JPMorgan Chase Credit Card Collections
Become a member: Subscribe
Solari’s Building Wealth materials are organized to inspire and support your personal strategic and financial planning.

Missing Money
Articles and video discussions of the $21 Trillion dollars missing from the U.S. government
No posts
OCC Probing JPMorgan Chase Credit Card Collections

By Jeff Horwitz
JPMorgan Chase & Co. took procedural shortcuts and used faulty account records in suing tens of thousands of delinquent credit card borrowers for at least two years, current and former employees say.
The process flaws sparked a regulatory probe by the Office of the Comptroller of the Currency and forced the bank to stop suing delinquent borrowers altogether last year.
Continue reading the article . . .
Related reading:
J.P. Morgan Chase’s Ugly Family Secrets Revealed
RollingStone (13 March 12)
One Comment
Comments are closed.
Our mission is to help you live a free and inspired life. This includes building wealth in ways that build real wealth in the wider economy. We believe that personal and family wealth is a critical ingredient of both individual freedom and community, health and well-being.
Nothing on The Solari Report should be taken as individual investment, legal, or medical advice. Anyone seeking investment, legal, medical, or other professional advice for his or her personal situation is advised to seek out a qualified advisor or advisors and provide as much information as possible to the advisor in order that such advisor can take into account all relevant circumstances, objectives, and risks before rendering an opinion as to the appropriate strategy.
Be the first to know about new articles, series and events.
One Comment
-
I worked for First USA Credit Card Bank (now part of Chase) in an hourly position in the 1990’s after I left my first career. It was bought by Bank One.
Bank One hired Jamie Dimamond. By the time I gott that 2nd career re-started and left, the credit card division was merging into Chase.
My first few years I kept telling my supervisors the callers were complaining about the application wording regarding their interest rate and terms.
I was so trusting, it took over a year for me to realize the “confusion” was intentional. They never let on anything about the business to our card member services group. Only one time another teams supervisor let out one comment related to customer profitability. Tight maintained work environment.I am so glad I got into non profit government agency customer servicing!
Comments are closed.


























































































I worked for First USA Credit Card Bank (now part of Chase) in an hourly position in the 1990’s after I left my first career. It was bought by Bank One.
Bank One hired Jamie Dimamond. By the time I gott that 2nd career re-started and left, the credit card division was merging into Chase.
My first few years I kept telling my supervisors the callers were complaining about the application wording regarding their interest rate and terms.
I was so trusting, it took over a year for me to realize the “confusion” was intentional. They never let on anything about the business to our card member services group. Only one time another teams supervisor let out one comment related to customer profitability. Tight maintained work environment.
I am so glad I got into non profit government agency customer servicing!