A Short Preview:
“Please remember that your insurance company
owes you a legal duty of ‘good faith’ and fair dealing.”
~ Matt Hale, “Auto Insurance Shenanigans”
By Catherine Austin Fitts

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Excellent discussion, highly recommended for everyone. BTW, government regulations (EPA, MPG, FMVSS, etc) have driven the vehicle complexity off the charts, and whether you realize it or not, software has become the ‘overlord’ to protect you when driving. There are well over 50 electronic modules in a modern vehicle and mechanics are not software engineers, which is why service/repair may not always fix the problem.
This was excellent and it came at the perfect time! I have a nice list of TO DO’s. I am thankful for the insight!
Best to take care of the few things now before policies are needed! Next week I talk to my agent about “rate hikes”. I will be shopping some independent insurance agents.
Great chat! Wanted to say that there is insurance coverage to insure the difference between a potential settlement on a total loss vehicle and any outstanding loan on that vehicle which is called “Gap Insurance”. It’s often offered in Calif. by the finance managers when a car is purchased at a dealership but can be offered by the company who holds your auto insurance if sanctioned in your state. Good to ask your insurance broker about that. Matt, your tip about taking out insurance on a rental car and including the waiver on your deductible should damage to the rental car occur is a good one. I suggest folks take pictures of the rental car when they pick it up to guard against any attempted accusation of exterior damage by the rental company when they return the car. It has saved me! Your assessment of the ER Departments in hospitals being bill happy is totally accurate as well. Catherine, your advice on archiving, keeping accurate documentation and selecting a representative should you be incapacitated to help you in a situation like that are all excellent advice points and key to being successful in a claim situation. Washington is a unique state as regards insurance in many ways so your advice Matt to seek representation by an insurance broker or attorney local to your area is a great one. Just some feedback here from my 25 years in the insurance industry in Calif with 3 years as an agency claims manager. In my opinion, it comes down to having your original insurance contract, reading all the exclusions, knowing your contract, reviewing the rating on the insurance company underwriting the contract, not simply having faith in your broker, keeping premium payments current and if you don’t know your contract, hiring someone who can assist you or educate you on it.
For anyone interested, I have an excellent car/home insurance broker-who knows what’s going on-in northern Alabama. I sent my broker the shorty. I wish I could send him the entire video clip.
PS to my previous comment. How about sending this video to all of the Insurance Commissioners in each state?
Great interview for someone who has been hit by others six times (and still recovering years later). It would be great to have a sample car insurance policy which shows the coverage and wording. My last company would not disclose the information my attorney filed about my accident because the information (which I had 100% supplied to him) belonged to him. The attorney was a real piece of cake too.
Thank you for this informative interview. We will be increasing our protective coverage.
J.D. Power does an auto claims customer satisfaction study every year. I don’t know if it has value but I like to review it. Here is a link to the most recent one.
https://www.jdpower.com/business/press-releases/2023-us-auto-claims-satisfaction-study